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FAQ'S

Where do you ship? +

We currently ship within the European Union. If you’re outside this realm and wish to join the Marine Mood, write to us at hello@rikelle.com.

How much does shipping cost? +

Standard shipping is complimentary on all products.

When will my order arrive? +

Each bottle is sealed, signed, and dispatched within 2–3 business days. Delivery timelines vary by destination:

Belgium: 2–3 business days

EU: 3–7 business days

Do you offer express shipping? +

Rikelle is not rushed. However, if you require an urgent delivery, contact us before placing your order, we may be able to conjure a faster route.

How do I track my order? +

Once your parcel begins its journey, you’ll receive a tracking link via email. If the sea swallows it, contact us, we’ll locate it.

Is shipping eco-conscious? +

Yes. Our packaging is recyclable, and all shipments are carbon-offset. Beauty without consequence.

Something wrong with your delivery? +

Contact us at hello@rikelle.com with your order number. We don’t operate on scripts , just swift, intentional resolutions.