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FAQS.

Everything you need to know about our products, policies, and process — clearly outlined here.

Where do you ship? +

We currently ship within the European Union. For enquiries outside the EU, please contact us at hello@rikelleskin.com.

How much does shipping cost? +

We offer free standard delivery on all EU orders over €175.
Orders below €175 are subject to a €9.95 standard delivery fee.

Orders are prepared within 1–2 business days. During peak periods, processing times may extend slightly.

Once your order has shipped, you will receive a confirmation email with tracking details.

When will my order arrive? +

Orders are typically processed within 1–2 business days. Delivery times vary by destination and will be displayed at checkout.

Can I change or cancel my order after placing it? +

If your order has not yet been processed, we may be able to assist. Please contact orders@rikelleskin.com as soon as possible.

Are Rikelle products suitable for sensitive skin? +

Rikelle formulations are designed to support the skin’s natural balance and microbiome.
However, every skin is different. We recommend patch testing before first use.

Can I use multiple Rikelle products together? +

Yes. Rikelle products are designed as part of the Marine Mood System and can be layered as a daily ritual.

Are Rikelle products vegan and cruelty-free? +

Rikelle products are vegan and cruelty-free.

Where are Rikelle products made? +

Rikelle products are formulated and produced in Europe in accordance with EU cosmetic regulations.

What is your return policy? +

See "Changing Tides Policy".

What is The Circle and The Almanac? +

The Circle is Rikelle’s private space for early access, limited releases, and occasional founder communications.

The Almanac is our living archive, a curated journal of ideas, rituals, references, and lore that shape the Marine Mood. It offers context rather than instruction, and insight rather than commentary.

How do I join The Circle? +

Access to The Circle is granted by private link only.
Entry may follow a purchase, an invitation, or a selected release.
Access is time-limited and reviewed periodically.

How can I contact Rikelle? +

For any enquiries, please contact hello@rikelleskin.com. We aim to respond within 1–2 business days.