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Privacy Terms

Privacy Policy

Last updated: 17 December 2025

Rikelle Skincare (“Rikelle”, “we”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit or make a purchase from rikelleskin.com (the “Services”).

By using our Services, you acknowledge and accept the practices described below.

1. Personal Information We Collect

Depending on how you interact with Rikelle, we may collect the following categories of personal information:

  • Contact information: name, billing and shipping address, email address, telephone number
  • Order and payment information: transaction details and payment confirmation (payments are processed securely by third-party providers; Rikelle does not store full card details)
  • Account information: login credentials and preferences, where applicable
  • Communications: messages you send us by email or through customer support
  • Technical data: IP address, device type, browser information, and usage data

We do not knowingly collect personal information from minors.

2. How We Use Your Information

Your personal information is used strictly for legitimate business purposes, including to:

  • process and fulfil orders
  • manage accounts and access (including The Circle and gated content)
  • communicate with you regarding orders, access, or service updates
  • improve the performance and security of our Services
  • comply with legal and regulatory obligations

Marketing communications are sent only where permitted by law and can be opted out of at any time.

3. Sharing of Personal Information

We share personal information only when necessary and proportionate, including with:

  • Shopify, our e-commerce platform
  • payment processors, shipping partners, and IT service providers
  • legal or regulatory authorities, where required by law

All partners are contractually required to protect your information and process it in accordance with applicable data protection laws.

We do not sell personal data.

4. International Transfers

Your data may be processed outside your country of residence, including outside the EU or UK. Where this occurs, we rely on approved legal safeguards such as Standard Contractual Clauses to ensure adequate protection.

5. Data Retention & Security

We retain personal information only for as long as necessary to fulfil the purposes outlined above or to comply with legal obligations.

While we implement appropriate technical and organisational safeguards, no system is entirely secure. You are responsible for keeping your account credentials confidential.

6. Your Rights

Depending on your location, you may have the right to:

  • access your personal data
  • request correction or deletion
  • object to or restrict processing
  • withdraw consent where applicable
  • lodge a complaint with a data protection authority

Requests may be made by contacting us at hello@rikelleskin.com.

7. Contact

For privacy-related enquiries or to exercise your rights:

Rikelle Skincare
Email: hello@rikelleskin.com

Rikelle is the data controller for the purposes of applicable data protection law.

Terms of Service

Last updated: 17 December 2025

These Terms govern your use of rikelleskin.com and any purchases made through the site.

By accessing or using the Services, you agree to be bound by these Terms.

1. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason permitted by law.

The Services are intended for personal, non-commercial use only.

2. Products & Availability

All products are subject to availability and may be withdrawn or modified without notice. Limited releases and gated access are offered at Rikelle’s discretion.

We make reasonable efforts to display products accurately, but cannot guarantee that colours or finishes will appear identical on all devices.

3. Pricing & Payments

Prices are listed in euros unless otherwise stated. Taxes and shipping costs are calculated at checkout.

Payments are processed securely through third-party providers. Rikelle does not store full payment details.

4. Orders, Returns & Access

Order acceptance, fulfilment, returns, refunds, and access to private spaces (including The Circle and The Almanac) are governed by our published policies, which form part of these Terms.

Access may be time-limited and non-transferable.

5. Intellectual Property

All content on this site — including text, imagery, design, trademarks, and brand elements — is the exclusive property of Rikelle Skincare and may not be used, reproduced, or distributed without prior written consent.

6. Limitation of Liability

To the fullest extent permitted by law, Rikelle shall not be liable for indirect, incidental, or consequential damages arising from use of the Services or products.

Nothing in these Terms limits liability where such limitation is prohibited by law.

7. Governing Law

These Terms and any disputes arising from them are governed by Belgian law. The courts of Belgium shall have exclusive jurisdiction.

8. Contact

For questions regarding these Terms:
orders@rikelleskin.com